Zomato's Deepinder Goyal defends delivery partners over alleged traffic rule violations: ‘Indians are always in a rush’ | Company Business News
Zomato founder and CEO Deepinder Goyal has responded to public criticism regarding delivery partners allegedly violating traffic rules. Addressing the issue, Goyal emphasized that the problem goes beyond delivery riders and reflects a broader behavior pattern among Indian road users. He explained that delivery partners often operate under time pressure due to customer expectations for fast deliveries, which can influence their driving behavior. Goyal clarified that Zomato does not encourage unsafe practices and actively invests in rider training, safety awareness, and compliance with traffic regulations. He also highlighted that improving road discipline requires collective responsibility from citizens, authorities, and companies alike. According to him, blaming delivery workers alone oversimplifies a complex issue rooted in urban congestion, time constraints, and public impatience. The statement has sparked debate online, with opinions divided between road safety concerns and empathy for gig workers facing demanding conditions.
The Key points
- Deepinder Goyal addressed traffic rule violation allegations
- He stated the issue reflects wider road behavior in India
- Delivery partners face intense time pressure from customers
- Zomato does not promote unsafe riding practices
- Rider safety training programs are already in place
- Goyal emphasized shared responsibility for road discipline
- Urban congestion adds stress to delivery timelines
- Gig workers operate under demanding conditions
- Public reaction remains mixed on social media
- Road safety needs cooperation from all stakeholders
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